Terms of Service · Last updated 6 August 2026
The terms behind your BuildScore™ report.
What you're buying, how orders work, and where our service starts and stops. Plain language. No buried fine print.
Who you’re dealing with
BuildScore™ is a registered business name
BuildScore™ is the customer-facing trading identity. The underlying legal entity is Audrey’s Collective Pty Ltd (ACN 672 304 880, ABN 53 672 304 880), an Australian private company. BuildScore™ is a registered business name of Audrey’s Collective Pty Ltd.
These Terms of Service (“Terms”) govern your use of buildscore.com.au and your purchase of a BuildScore™ report. By placing an order, you agree to these Terms. If you don’t agree, please don’t place an order. In these Terms, “we”, “us” and “our” mean Audrey’s Collective Pty Ltd trading as BuildScore™.
What you’re buying
An information and comparison service
A BuildScore™ report scores the builder quotes or tenders you upload against general industry benchmarks across five categories and presents the result as a PDF. It is an independent information and comparison service.
We show. We never tell. We do not recommend a builder, rank one builder as “the best”, interpret your contract, or give you financial, legal, or building advice. The report exists to help you ask better questions and decide for yourself, with qualified professionals, before you sign.
What's included
A PDF report scoring either two or three builder quotes or tenders: category scores, a side-by-side comparison, a decision framework, and things to clarify before you sign.
What's not included
No builder recommendation, no contract interpretation, no financial or legal advice, and no ongoing support beyond report delivery.
Orders and payment
Prices, payment, and your submission
- A 2-quote report is $222 and a 3-quote report is $333, in Australian dollars, inclusive of any applicable GST. The price shown at checkout is the price you pay.
- Payment is processed securely by Stripe. We don’t see or store your full card number. Your payment will appear on your statement under our payment descriptor.
- After payment you receive a private submission link to upload your builder quotes or tenders and your build context. The link stays live while your order is open and closes 30 days after your report is delivered. Work on your report begins once you complete your submission.
- You’re responsible for the accuracy and completeness of what you upload. We score the documents and information you provide. We can’t score what isn’t in them, and we don’t verify your documents against the builder.
- By uploading documents you give us a non-exclusive licence to store, reproduce, and process them solely to produce your report, as described in our Privacy Policy. That licence continues only to the extent necessary for us to fulfil our delivery obligations and meet our seven-year retention obligations under Australian tax law; after that retention period, we will securely delete or de-identify your documents in accordance with our Privacy Policy. You confirm you’re entitled to upload them, and that any information in them about someone else was properly obtained.
- We may decline or cancel an order before scoring begins, for example if the documents uploaded aren’t builder quotes or tenders, or we can’t produce a meaningful report from them. If we do, we’ll tell you why and refund you in full.
- By placing an order you confirm you’re at least 18 and able to enter into these Terms.
Delivery and use of your report
Delivered within 48 hours (business days), for your own use
Delivery
We aim to deliver your PDF report by email within 48 hours (business days) of a complete submission. If we expect a delay, we'll let you know.
Your licence
Your report is for your own personal use in assessing your build. You may share it with your own conveyancer, solicitor, or advisor. Your report and its scores are for your private use. Please don't publish them, post them publicly, or use them in advertising without our written permission.
Our intellectual property
The BuildScore™ name, methodology, scoring framework, report format, and website content are our intellectual property. Please don't resell, republish, or commercialise them.
Acceptable use
Don't upload content you don't have the right to share, and don't use the service to break the law or infringe anyone's rights. Don't use automated tools, scraping, or AI systems to extract, copy, or derive material from this website or from BuildScore™ reports, and don't use our content or scores to build or train a competing comparison.
Disclaimer
Not financial, legal, or building advice
BuildScore™ is an independent information and comparison service. Reports are based on general industry data and analysis. Not financial, legal or building advice. Always engage qualified professionals before signing any contract.
BuildScore™ scores quotes and tenders against industry benchmarks. We do not provide recommendations, advice, or contract interpretation. Decisions you make about your builder, your contract, or your finances are your own, and you should confirm anything that matters to you with a suitably qualified professional.
Your report scores the documents you upload against general industry benchmarks. We work to keep our benchmarks current, but we don’t guarantee they’re complete, error-free, or right for every situation, and market conditions change. Your report reflects your documents and our benchmarks at the date it’s delivered, and we have no obligation to update it after delivery.
Your report is produced from the documents and information you submit, without a site inspection, without contact with any builder, and without verifying your documents against the builder. The scores are a comparison and scoring of the documents you provide, not an assessment of any builder or business.
Reports and pages may link to third-party websites, such as a builder’s public listing or a review site. We don’t control, verify, or endorse anything on those sites, and what they show can change at any time. Following a link takes you to a service run by someone else, and your use of it is subject to their terms and their privacy policy, not ours.
Your consumer rights and our liability
Australian Consumer Law applies
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including a guarantee that services are provided with due care and skill and are fit for any purpose we’ve told you about. Nothing in these Terms limits those rights.
To the maximum extent permitted by law, and except for those guarantees, our total liability to you for any claim connected with your order is limited to re-supplying the report or refunding the amount you paid for it. We aren’t liable for the building, contract, or financial decisions you make after reading your report. Those remain yours.
For how refunds work, see our Refund Policy.
Consumer law compliance
Fair terms, and what’s changing
Unfair contract terms. These Terms are a standard form consumer contract. We have prepared them to comply with the unfair contract terms provisions of the Australian Consumer Law (Part 2-3 of Schedule 2 to the Competition and Consumer Act 2010 (Cth)). If you believe any term is unfair, contact us at reports@buildscore.com.au. You may also contact the ACCC or your state or territory consumer protection agency.
Upcoming consumer law changes. The Competition and Consumer Amendment (Unfair Trading Practices) Act 2026 (Cth) passed Parliament on 2 July 2026 and commences 1 July 2027. It introduces a general prohibition on unfair trading practices and drip-pricing disclosure requirements. We will review and update these Terms before 1 July 2027 to ensure continued compliance.
General
Privacy, changes, and governing law
- How we handle your information is set out in our Privacy Policy, which forms part of these Terms.
- Changes to these Terms. We may update these Terms from time to time. The version that applies to your order is the one published when you placed it. We’ll post the date of any change at the top of this page.
- Force majeure. We’re not liable for delay or failure caused by events outside our reasonable control, though we’ll tell you what’s happening and put it right where we can. Your consumer rights are unaffected.
- Website availability. We don’t promise the website will be available or error-free at all times. This doesn’t affect our obligations for orders you’ve already paid for.
- Complaints. If something’s gone wrong beyond a refund question, email reports@buildscore.com.au. We acknowledge everything within 2 business days. After that, different requests run on different clocks: refund requests within 5 business days, general complaints within 10 business days, and privacy requests or privacy complaints within 30 days. If one message covers more than one of these, we’ll acknowledge it once and tell you which timeframe applies to each part. See our Refund Policy and Privacy Policy.
- If we can’t sort it out together, you can contact your state or territory consumer protection agency or the ACCC at accc.gov.au.
- Governing law. These Terms are governed by the laws of Tasmania, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Tasmania.
- Severability. If any part of these Terms turns out to be invalid or unenforceable, the rest still stands.
- Whole agreement. These Terms, together with our Privacy Policy and Refund Policy, are the whole agreement between us for your order. Nothing in this clause excludes rights you have under law.
These Terms of Service were last updated on 6 August 2026.
BuildScore™ is a registered business name of Audrey’s Collective Pty Ltd (ACN 672 304 880, ABN 53 672 304 880).